Reliability You Can Hold Us To
Clearly RUSH is built for businesses that need more than speed — they need accountability.
Our Reliability Promise
When a delivery commitment is missed due to our fault, eligible customers may receive approved RUSH Credits toward future Clearly RUSH deliveries.
RUSH Credits have no cash value and cannot be redeemed for money.
How it works
A simple accountability model designed for business operations.
We commit
Your Direct or Priority delivery is booked with a service expectation.
We monitor
Dispatch and delivery progress are tracked through the system.
We review
If something goes wrong, Admin reviews the reason and delivery history.
We apply approved credits
If eligible, RUSH Credits may be approved and applied toward future deliveries.
What qualifies
Examples of issues within Clearly RUSH control that may be eligible for review.
- Internal dispatch delay
- Driver-related delay
- Operational issue within Clearly RUSH control
- Missed service commitment without valid external cause
What may not qualify
Examples of common exclusions outside Clearly RUSH control.
- Weather
- Traffic incidents
- Incorrect address
- Customer unavailable
- Building access issues
- Delays outside Clearly RUSH control
What Are RUSH Credits?
RUSH Credits are service credits issued under our Reliability Promise. They may be applied toward future Clearly RUSH deliveries when eligible.
RUSH Credits have no cash value and cannot be redeemed for money.
Built for businesses that need accountability
Law firms, pharmacies, offices, parts suppliers, machine shops, distribution centres — and any business needing Direct or Priority delivery.
We take commitments seriously. When performance misses occur due to our fault, we review and apply service credits to help keep your operation moving.
Need a courier that stands behind its service?
Book a delivery or speak with our team — we’ll help you choose Direct or Priority.